Terms of Service

Welcome to KeepCare. By using keepcare.net (the "Service") you agree to these Terms. If you don't agree, don't use the Service.

1. What KeepCare is (and isn't)

KeepCare is a curated marketplace that helps people discover preventative and holistic care and connect with practices. KeepCare is not a healthcare provider, does not provide medical advice, and does not practice medicine. Using the Service does not create a doctor–patient relationship with KeepCare. KeepCare is not a party to any agreement, appointment, or treatment between you and a practice.

2. Not medical advice; emergencies

Content on KeepCare (including condition information and any cited evidence) is for general education only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified professional with questions about a medical condition. If you have a medical emergency, call 911 or your local emergency number.

3. Practitioner listings

We personally review and hand-pick each practice we list. We do not verify or monitor any practitioner's licence. Acupuncturists are responsible for holding and maintaining a valid licence, and the California Acupuncture Board regulates and enforces licensure. We present each practice's information in good faith but do not guarantee the licensure status, accuracy, availability, qualifications, or outcomes of any practice, and we do not endorse or warrant any provider's services. Your decision to engage a practice is your own; do your own due diligence, including confirming a provider's current licensure and credentials before booking.

4. Booking

When you choose to book with a practice, KeepCare directs you to that practice's own website or booking system. KeepCare does not schedule, confirm, modify, or cancel appointments, does not process payments, and is not a party to any appointment or the care provided. The practice is solely responsible for its scheduling, fees, cancellations, and services, on its own terms. Confirm details directly with the practice.

5. Sharing and referrals

If you use a feature to share or recommend a practice, don't use it to send spam, and don't share another person's contact details unless you have their permission to do so. If a feature sends a message on your behalf, it will identify you as the sender and offer an easy way to opt out. We may limit or remove access to sharing features for misuse.

6. No health information

KeepCare's forms use a fixed list of condition categories and are not for medical details. Do not submit symptoms, health history, or other clinical information through the Service.

7. Acceptable use

Don't misuse the Service: no unlawful, harmful, infringing, or deceptive activity; no scraping, reverse-engineering, or overloading the Service; no impersonation; no attempts to access data that isn't yours. We may suspend access for violations.

8. Intellectual property

The Service, its content, design, and trademarks are owned by KeepCare or its licensors. We grant you a limited, personal, non-transferable licence to use the Service for its intended purpose. Practice names, logos, and photos remain the property of their owners and are used with permission or as otherwise permitted by law.

9. Third-party links

The Service links out to practices' own sites and booking systems. We are not responsible for third-party sites or services; their terms and privacy practices are their own.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that listings are complete or current.

11. Limitation of liability

To the fullest extent permitted by law, KeepCare and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any damages arising from your use of the Service or from any interaction with a practice. Our total liability for any claim will not exceed USD $100.

12. Indemnification

You agree to indemnify and hold KeepCare harmless from claims arising out of your use of the Service, your content or referrals, or your violation of these Terms.

13. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Venue for disputes is San Diego County, California.

14. Changes

We may update these Terms; we'll change the effective date and, for material changes, provide notice on the Service. Continued use means you accept the changes.

15. Contact

KeepCare — San Diego, California. Questions: privacy@keepcare.net. Our full legal entity name and mailing address are available on request.